Cancellations made more than 28 days before an event will be refunded in full (less an administration charge of 20% + VAT).
Cancellations made between 14 and 28 days before an event will receive a 50% refund (+ VAT).
No refunds are possible within 14 days of an event due to our expenditure commitments. Delegates who do not attend will, however, be sent the delegate pack.
Delegates may be substituted at any time, free of charge, but please tell us so that the delegate badge and attendance list can be changed.
We reserve the right to cancel an event when the number of delegates means that it is no longer viable, but we have never done this as we try to avoid inconveniencing our clients at (almost!) all costs.